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Vietjet Air 18 câu
Vietnam Airlines 17 câu
Bamboo Airways 20 câu
Emirates Airlines (đại diện cho nhóm các hãng Trung Đông) 56 câu hỏi
Cathay Pacific (đại diện cho các hãng nhóm Bắc Á) 30 câu hỏi

Trong thời lượng 15 buổi vừa lý thuyết vừa thực hành. Thực sự đây là một khối lượng bài học rất lớn. Vì thế đòi hỏi sự nghiêm túc và tập trung cao độ khi học. Và để chuẩn bị tốt nhất cho các bạn khi tham gia lớp, anh gửi trước cho các bạn toàn bộ các câu hỏi.

Lưu ý: các câu hỏi này được thu thập và biên soạn bởi anh dựa trên các đợt tuyển dụng trước đây. Nó mang tính chất tham khảo thôi nhé. Ở mỗi hãng anh lược bỏ những câu hỏi trùng lắp và giữ lại những câu hỏi đặc trưng nhất của hãng đó.

Bộ câu hỏi của Vietjet Air

Câu hỏi sơ tuyển

1. Tell me about yourself.
2. Why do you want to be a flight attendant?
3. What are your strengths and weaknesses?
4. What are your salary expectations?
5. What do you know about Vietjet Air?
6. Why should we hire you?
7. What would you do if a passenger was having a medical emergency?
8. What would you do if a passenger was behaving disruptively?
9. What would you do if you were asked to serve alcohol to a passenger who was intoxicated?
10. What is your favorite thing about Vietjet Air?

Câu hỏi final interview

1. Tell me about a time when you had to deal with a difficult customer
2. What do you think is the most important quality for a flight attendant?
3. What would you do if a passenger was refusing to follow the safety instructions
4. What would you do if a passenger was being physically aggressive towards another passenger?
5. What would you do if a passenger was complaining about the food?
6. What is your favorite thing about Vietjet Air?
7. What are your strengths and weaknesses?
8. Describe a time when you had to make a difficult decision under pressure

Bộ câu hỏi của hãng Vietnam Airlines

Câu hỏi sơ tuyển

1. What is your favorite Vietnamese dish and why?
2. What is one thing you would change about Vietnam Airlines?
3. What is one thing you would do to make Vietnam Airlines a more customer-oriented airline?
4. What is one thing you would do to make Vietnam Airlines a more inclusive airline?
5. What is one thing you would do to make Vietnam Airlines a more sustainable airline in the future?
6. What is one thing you would do to make Vietnam Airlines a more 5-star airline in the future?
7. What is one thing you would do to make Vietnam Airlines a more stylish airline in the future?

Câu hỏi final interview

1. A passenger is having a panic attack on your flight. What would you do?
2. A passenger is complaining about the food on your flight. What would you do?
3. In your opinion, what are the most important qualities for a successful flight attendant?
4. A passenger is refusing to follow your instructions. What would you do?
5. How would you handle a passenger who is sick on your flight?
6. Describe a time when you had to go above and beyond to provide excellent customer service.
7. How would you promote Vietnam Airlines to a foreign passenger?
8. What do you think is the future of aviation?
9. What is your biggest strength as a flight attendant?
10. What do you think is the most important thing to remember when working as a flight attendant?

Bộ câu hỏi của hãng Bamboo Airways

Câu hỏi sơ tuyển

1. What is your name and where are you from?
2. Why are you interested in working for Bamboo Airways?
3. What are your strengths and weaknesses?
4. What is your educational background?
5. What is your work experience?
6. What are your hobbies and interests?
7. What do you know about Bamboo Airways?
8. What is your educational background?
9. What do you think is the most important quality for a flight attendant?
10. What is one thing that you are passionate about?

Câu hỏi final interview

1. Imagine that you are serving a passenger who is celebrating their honeymoon. What would you do to make their flight extra special?
2. Imagine that you are serving a passenger who is traveling with a child who is having a meltdown. What would you do?
3. Imagine that you are serving a passenger who is having a medical emergency. What would you do?
4. Imagine that you are serving a passenger who is complaining about the food. What would you do?
5. Imagine that you are serving a passenger who is traveling with a service animal. What would you do?
6. Imagine that you are serving a passenger who is intoxicated. What would you do?
7. Imagine that you are serving a passenger who is speaking a language that you do not understand. What would you do?
8. Imagine that you are serving a passenger who is making you feel uncomfortable. What would you do?
9. Imagine that you are serving a group of passengers who are celebrating a special occasion. What would you do to make their flight even more special?
10. Imagine that you are serving a passenger who is bored or restless on a long flight. What would you do to help them pass the time?

Bộ câu hỏi của hãng Emirates Airlines

1. Nhóm câu hỏi giới thiệu bản thân

1.1 Introduce yourself
1.2 Why do you want to be a cabin crew?
1.3 Tell me about your current job? What responsibilities do you have?
1.4 Big change of your life?
1.5 Why do you want to join Emirates Airlines?
1.6 Tell me what you know about Dubai
1.7 What did you learn form your job?
1.8 From all of your previous jobs which one was the most challenging and why?

2. Nhóm câu hỏi tình huống phục vụ

2.1 Have you ever had disagreement with a customer? What happened?
2.2 Did you had any difficult situation with a customer? What was the outcome?
2.3 Is there a time where you have dealt with a difficult customer and how did you manage it?
2.4 How you deal with angry customer?
2.5 What is the difficult case with guest?

3. Nhóm câu hỏi nhận thức văn hoá

3.1 What do you learn from cultural diversity?
3.2 How do you adapt yourself to new environment?
3.3 Tell me about a time when you have been culturally sensitive towards a customer or colleagues
3.4 Have you had to show understanding towards a different culture and nationality?
3.5 When you have had to deal with a difficult culture and what did you do?
3.6 Have you traveled? to where? Tell me a difference and compare the culture with yours.

4. Nhóm câu hỏi quản lý công việc hiệu quả

4.1 Tell me about a time that your day hadn’t gone as planned. How did you manage this?
4.2 Have you ever had a deadline at a job that you had to meet, and how did you go about getting it done on time?
4.3 Tell me a time you had difficulty at work and how did you manage it?
4.4 Tell me a time when you had to make a difficult decision?
4.5 Would you say that you can easily deal with high pressure situation?
4.6 Give an example of a time when you coped with a stressful situation. How did it make you feel and how did you deal with it?
4.7 Tell me when you have disappointed thing in life that could not fix and how you handle it?

5. Nhóm câu hỏi teamwork

5.1 Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of work? What did you do and what was the outcome?
5.2 Tell me about a time you resolved a conflict
5.3 Have you ever had an issue with another employee were you disagreed on something and how did you handle the situation?
5.4 Give a situation when you and your workmates did not agree on your ideas to solve the specific problem? What was the resolution?
5.5 Give me example when you give feedback to your colleagues/ A time when you correct a co-worker?
5.6 Have you ever gone into an argument with your boss because they were not right? What happened and how did you deal with it?
5.7 Tell us about a time when you received a constructive criticism feed back from your boss in one of your previous job
5.8 Tell us the time when you step out of your zone of responsibility to help your colleagues?
5.9 What is the usually thing that you do for your colleagues which is not your task?
5.10 Describe a time when you have gone above and beyond for a colleague or team member. Why?

6. Nhóm câu hỏi teamleader – teamwork

6.1 Give a situation when you had to take the lead role and what was the outcome?
6.2 Tell us a time where someone with more experience at work had to listen to you?
6.3 Tell me about a challenge at work you faced and overcome recently
6.4 Tell me a time where you had to make a decision for your colleagues at work

7. Nhóm teamwork với người lạ

7.1 Tell us a time you were asking for help from someone?
7.2 What do you feel when someone is asking for you help?
7.3 Give a situation when you helped a stranger
7.4 Give an example when you went out of your way to help someone?

8. Nhóm câu hỏi phản ứng với khách hàng

8.1 Have you ever had disagreement with a customer? What happened?
8.2 Did you had any difficult situation with a customer? What was the outcome?
8.3 Is there a time where you have dealt with a difficult customer and how did you manage it?
8.4 How you dealt with angry customer?
8.5 What is the difficult case with guest?
8.6 What is the nicest thing that you do for the guest?
8.7 Tell us the time when you go extra mile to help customers or others.
8.8 Describe a time when you have gone above and beyond for a customer. Why?

9. Nhóm câu hỏi kỹ năng ra quyết định

9.1 What is the flexible things that you do for the guest?
9.2 Is there a time that you had to bend to rules? Did you get into trouble for this?
9.3 Name a time you had to adjust to the rules/ way of doing things at a job to accommodate a customer’s need.
9.4 Tell me about a time when you have broken the rules for a customer. Why?

10. Nhóm câu hỏi phản xạ sáng tạo

10.1 Have you ever paid attention to the details and why pay attention to details is very important for your work? And do you have any examples? Tell me.
10.2 Any strict rules at work or something that you don’t like at work?
10.3 Give an example of something that you improve at work
10.4 Give an example of a time when you had a good idea/ give new ideas in your work

Bộ câu hỏi hãng Cathay Pacific

1. How does this position fit into your career goals?
2. What unique qualities about yourself would you bring to our company?
3. How will you earn the trust of your coworkers?
4. How do you determine priorities when you have multiple tasks at hand?
5. What experience do you have using team-based messaging applications?
6. Where do you see yourself five years from now?
7. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
8. When you suffer a setback, how does that emotionally affect you and your work?
9. What are your salary expectations?
10. Tell me about a time when communication became an issue when working on a team.
11. What work situations excite and motivate you?
12. Personality fit is important to us at Cathay Pacific. How would you describe your personality?
13. Rate your communication skills from 1-10 with proper examples backing your given rating.
14. How do you get along with others at work?
15. If you could start your career over again, what direction would you take?
16. At Cathay Pacific, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
17. When have you had to shift your priorities in response to sudden changes?
18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
19. What do you hope to gain most from your time with Cathay Pacific?
20. List the top 3 skills that will make you an ideal team member at Cathay Pacific.
21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
22. All employees of Cathay Pacific are expected to wear a uniform to work. Are you comfortable with this policy?
23. Why are you the best choice for Cathay Pacific?
24. Employees of Cathay Pacific are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
26. In order to work for Cathay Pacific you are required to pass a criminal record check. Are you comfortable accommodating this?
27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
28. Have you received training on how to handle an in-flight emergency?
29. Do you have any formal training in First Aid or CPR?
30. Tell me about any airline related training that you have been through.

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