Course Content
Building Vocabulary and Basic Communication in Service Industry
0/7
Day 1: Introduction to Service Industry Vocabulary
08:14
Day 2: Greeting Customers
06:13
Day 3: Introducing Services and Products
06:47
Day 4: Vocabulary for Reservations and Payments
07:26
Day 5: Expressing Emotions and Handling Complaints
07:49
Day 6: Roleplay: Hotel Check-in
05:33
Day 7: Weekly Review
05:42
Developing Listening and Reactive Communication Skills
0/7
Day 8: Listening Practice: Greeting and Assisting Customers
05:46
Day 9: Handling Incorrect Reservations
06:07
Day 10: Vocabulary for Menus and Dishes
06:16
Day 11: Listening Practice: Taking Orders in a Restaurant
06:17
Day 12: Recommending Dishes to Customers
05:42
Day 13: Handling Complaints: Delayed Orders
03:53
Day 14: Weekly Review
03:32
Enhancing Reading and Writing Skills in Service Context
0/7
Day 15: Reading Restaurant Menus
Day 16: Writing Customer Emails
Day 17: Vocabulary for Hotel Services
Day 18: Reading Reservation Slips
Day 19: Writing Invoices and Receipts
Day 20: Responding to Customer Complaints in Writing
Day 21: Weekly Review
Practical Situations in Customer Service
0/7
Day 22: Telephone Communication Basics
Day 23: Handling Reservations Over the Phone
Day 24: Vocabulary for Housekeeping Services
Day 25: Listening Practice: Handling Guest Requests
Day 26: Special Requests and Custom Solutions
Day 27: Vocabulary for Restaurant Services
Day 28: Weekly Review
Strengthening Communication and Problem-Solving Skills
0/7
Day 29: Handling Food Orders Professionally
Day 30: Promoting Specials and Offers
Day 31: Listening: Restaurant Introductions
Day 32: Vocabulary for Payment Situations
Day 33: Handling Customer Complaints Professionally
Day 34: Vocabulary for Tours and Entertainment
Day 35: Weekly Review
Enhancing Written and Reading Skills
0/7
Day 36: Reading Practice: Restaurant Menus
Day 37: Writing Instructions for Hotel Guests
Day 38: Vocabulary for Hotel Amenities
Day 39: Reading Guest Feedback and Reviews
Day 40: Writing Responses to Customer Complaints
Day 41: Writing Service Introductions
Day 42: Weekly Review
PTE Exam Skills Development
0/3
Day 43-49: Focus on Listening Skills
Day 50-56: Focus on Reading Skills
Day 57-63: Focus on Speaking Skills
Comprehensive Review and Exam Readiness
0/5
Day 64-70: Full Mock Test Practice
Day 71-77: Targeted Skill Refinement
Day 78-84: Exam Strategies and Tips
Day 85-89: Final Mock Tests and Feedback
Day 90: Exam Day Preparation
Tiếng Anh giao tiếp cho thuyền viên tàu du lịch 5 sao
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